Hi! I have an Arris surfboard SB8200 but I'm not able to use both ethernet ports on my device; only one at a time. I have multiple devices and I want to be able to connect through multiple ports. I saw other threads saying that I need an additional IP address to do so.
First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;
It's a PDF.
Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".
If nothing is listed then it's likely to have been discontinued in your local market area.
I don't see that option, but this modem seemed to be a recommended modem for Xfinity which is why I bought it, and it seems like I'm not using it to it's fullest. Is it possible to escalate this?
They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !
Greetings, @kushg1! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I certainly understand wanting to make sure you're getting the most out of the SB8200 with that 2nd WAN port. I would like to see if we have a 2nd IP address available in your area. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.