I am going through the same thing today. the only agent I have been able to talk to was putting in wrong codes I found out. then got hung up on after a hour 10 minute wait to try it again. I am beyond mad right now oh and yes the app does not work either
Have you attempted to activate your equipment on xfinity.com/activate? What brand/model is your modem? Just because you have lights doesn't mean it's connected.
So, i got a new netgear modem and a new arris router.
When i try to activate the modem in it's app, everything connects but the internet.
I just got xfinity internet, and when i try to activate it here on the site, the page says "sorry, we cant find this device. We'll add this device and activate your service as quickly as possible".
Do i just have to wait?
What am i doing wrong??? All the lights on the router and modem tell me i have connection. What gives?
I am not tech savvy whatsoever so any help i can get is much appreciated.
Give this automated device activation line a shot: 1-855-652-3446. Even if the automation fails, you then get connected to an advanced repair representative rather than a tier 1 phone rep. Good luck !!!