Solved! Go to Solution.
First, check the "Rate Card" for your local area to see if that feature is even available anymore. Seems that it is being phased out;
It's a PDF.
Scroll down to "Xfinity Internet" and look for "Additional IP Addresses".
If nothing is listed then it's likely to have been discontinued in your local market area.
They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. You should get a reply here in your topic. Good luck !
Thank you for posting to the Xfinity Forums. I can check to see if I'm able to assist you. In order to do so, can you please send me a private message with your first and last name? To send a private message click on my name "ComcastChe", then click send a message.
Thanks for verifying your account information in a private message. I was able to confirm this feature is not available for residential accounts in your area. I apologize for the inconvenience. Please let us know if there is anything else we can assist you with in the future. Thanks for being a valued customer. Take care.