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Absolutely unacceptable and unusable internet connection

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Absolutely unacceptable and unusable internet connection

Wired connection. Have had this problem for MONTHS now. Have had multiple calls and a tech come out. Have upgraded and paid extra and done everything I can to try and make sure this can be fixed! I can't do anything with my internet connection. It's USELESS - it kicks me out of everything, drops everything, it's killing my productivity and I am at my wits end. They say they are going to send another tech out but what is he going to do this time? Stand around and talk about how some node is overloaded waste both our time? Can we get someone to check out what the real problem is here so I can get to work? I am including links below for images to tests I've run. I have the most up to date gateway, I have the highest tier internet from my understanding. I am completely out of ideas, I can't believe how incompetent this company is and how it's position affords it that luxury during this time. I have shown data point after data point that it's something local but they keep talking about some stupid node.

 

This is the first hop! Doesn't this imply wiring problems of some kind? 

https://imgur.com/eUqIarp

 

 

These are images of dropped backets and traces, I am beyond frustrated. 

https://imgur.com/reVJ6ec

https://imgur.com/ae6TXeL

https://imgur.com/3W3PppG

https://imgur.com/8xjsbfF

https://imgur.com/3tP5i38

 

Laid off, can't do my broadcasting or coaching from home (voice over work) for extra income, can't voip, can't game, can't watch anything unless I want to sit with the disconnects. Guess I'll just watch my savings dwindle and think of ways to getting a different or better provider. If that's even possible to do at my location. 

 


Signal and modem details

Spoiler

XFINITY Network

Internet:Active
Local time:2020-04-23 15:13:23
System Uptime:0 days 1h: 31m: 35s
WAN IP Address (IPv4):98.232.110.102
WAN Default Gateway Address (IPv4):98.232.108.1
WAN IP Address (IPv6):2001:558:600a:3:81ae:7a8c:c873:39e3
WAN Default Gateway Address (IPv6):fe80::d62c:44ff:fe7d:b822
Delegated prefix (IPv6):2601:600:967f:c21d::/64
Primary DNS Server (IPv4):75.75.75.75
Secondary DNS Server (IPv4):75.75.76.76
Primary DNS Server (IPv6):2001:558:feed::1
Secondary DNS Server (IPv6):2001:558:feed::2
WAN Link Local Address (IPv6):fe80::5a96:30ff:fe93:119
DHCP Client (IPv4):Enabled
DHCP Client (IPv6):Enabled
DHCP Lease Expire Time (IPv4):0d:1h:17m
DHCP Lease Expire Time (IPv6):0d:1h:12m
WAN MAC:58:96:30:93:01:19
eMTA MAC:58:96:30:93:01:18
CM MAC:58:96:30:93:01:17

Initialization Procedure

Initialize Hardware:Complete
Acquire Downstream Channel:Complete
Upstream Ranging:Complete
DHCP bound:Complete
Set Time-of-Day:Complete
Configuration File Download:Complete
Registration:Complete

Cable Modem

HW Version:2.0
Vendor:Technicolor
BOOT Version:S1TC-3.63.20.104
Core Version:1.0
Model:CGM4331COM
Product Type:XB7
Flash Part:8192 MB
Download Version:Prod_19.2_d31 & Prod_19.2
Serial Number:304930039515104369
Downstream
Channel Bonding Value
Index
33
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
34
35
36
159
 
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
663 MHz
483 MHz
489 MHz
495 MHz
507 MHz
513 MHz
519 MHz
525 MHz
531 MHz
543 MHz
549 MHz
555 MHz
561 MHz
567 MHz
573 MHz
579 MHz
585 MHz
591 MHz
597 MHz
603 MHz
609 MHz
615 MHz
621 MHz
627 MHz
633 MHz
639 MHz
645 MHz
651 MHz
657 MHz
669 MHz
675 MHz
681 MHz
722 MHz
629600000
SNR
36.9 dB
38.7 dB
38.8 dB
38.9 dB
39.0 dB
39.2 dB
39.2 dB
39.2 dB
39.2 dB
39.0 dB
38.6 dB
38.4 dB
38.4 dB
38.5 dB
38.5 dB
38.4 dB
38.3 dB
38.1 dB
38.0 dB
38.0 dB
38.0 dB
37.8 dB
37.6 dB
37.3 dB
37.2 dB
37.3 dB
37.3 dB
37.1 dB
37.1 dB
36.9 dB
36.6 dB
36.8 dB
36.2 dB
NA
Power Level
-5.3 dBmV
-1.8 dBmV
-1.7 dBmV
-1.5 dBmV
0.5 dBmV
0.3 dBmV
0.4 dBmV
0.4 dBmV
0.5 dBmV
-2.1 dBmV
-3.5 dBmV
-4.7 dBmV
-4.1 dBmV
-3.7 dBmV
-3.4 dBmV
-3.3 dBmV
-3.2 dBmV
-3.7 dBmV
-3.9 dBmV
-4.0 dBmV
-3.9 dBmV
-4.0 dBmV
-4.9 dBmV
-5.6 dBmV
-5.2 dBmV
-5.1 dBmV
-5.3 dBmV
-5.5 dBmV
-5.4 dBmV
-5.3 dBmV
-5.6 dBmV
-5.6 dBmV
-5.7 dBmV
NA
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
OFDM
Upstream
Channel Bonding Value
Index
1
2
3
4
Lock Status
Locked
Locked
Locked
Locked
Frequency
30 MHz
36 MHz
17 MHz
23 MHz
Symbol Rate
5120
5120
5120
5120
Power Level
44.8 dBmV
44.3 dBmV
43.8 dBmV
43.8 dBmV
Modulation
QAM
QAM
QAM
QAM
Channel Type
ATDMA
ATDMA
ATDMA
ATDMA
CM Error Codewords
Index
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
Unerrored Codewords
209992329
246551460
246558382
246564811
246571044
246578657
246585344
246592502
246599953
246605072
246612556
246611363
246617259
246624284
246630661
246636609
246642345
246648191
246654759
246660315
246666716
246672949
246678503
246684001
246690230
246695085
246701857
246710434
246715917
246725826
246729655
246737020
209992329
Correctable Codewords
6088724
7748
7580
7148
6647
6134
6003
5994
5590
5079
4631
4357
4164
3979
3785
3430
3061
2948
2915
2608
2520
2639
2589
2645
2440
2256
2361
2336
2307
2341
2102
2230
6088724
Uncorrectable Codewords
453
23
49
16
51