Community Forum

Absolutely no internet

New Poster

Absolutely no internet

I haven't had any internet for the past 3-4 days. I bought a Netgear CM600 and both my downstream and upstream are amber in color on the modem. When I log into the modem, via Ethernet, my starting frequency says 0 and only one channel is locked for both my downstream and upstream. Was working completely fine like 4 days ago and nothing has changed with my setup at home. Please help me fix my internet issue.

Thanks,
Cody Moore
Expert

Re: Absolutely no internet

Start here;

 

https://forums.xfinity.com/t5/Your-Home-Network/Connection-Troubleshooting-Tips/m-p/1253575#M94474

 

https://forums.xfinity.com/t5/Your-Home-Network/Information-Requested-for-Connection-Related-Posts/m...



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!