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ARRIS SURFboard SB8200 high corrected words

New Poster

ARRIS SURFboard SB8200 high corrected words

Hello All,


I have recently upgraded to the new sb8200 and noticed much more corrected words compared to my old SB6141.

I had a comcast tech come out, and mentioned that he changed something, and that a new amplifier would have to be installed?????????

Its been more then a week since then. This is my current page after 13 hours of operation. Is this normal?Capture10.PNGCapture11.PNG

Expert

Re: ARRIS SURFboard SB8200 high corrected words

Can't see your pics. Since you are a new poster, they likely need to be approved by a Forum Admin. Or you may need to make a minimum number of posts.

You could try hosting them at one of those free third-party pic hosting sites and post the link to them here.



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New Poster

Re: ARRIS SURFboard SB8200 high corrected words

I have temporarily switched to my old modem SB6141. Here is a its status page and its seeing similiar problems to the sb 8200.

 

I will wait a day of operation and then post the other modem results by coyping the page.

 

Downstream Bonding Channel Value
Channel ID
Frequency 465000000 Hz  471000000 Hz  477000000 Hz  483000000 Hz  489000000 Hz  495000000 Hz  507000000 Hz  513000000 Hz 
Signal to Noise Ratio 37 dB  37 dB  37 dB  37 dB  37 dB  37 dB  37 dB  37 dB 
Downstream Modulation QAM256  QAM256  QAM256  QAM256  QAM256  QAM256  QAM256  QAM256 
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
2 dBmV   2 dBmV   2 dBmV   2 dBmV   2 dBmV   2 dBmV   2 dBmV   2 dBmV  

 

Upstream Bonding Channel Value
Channel ID
Frequency 17300000 Hz  23700000 Hz  30300000 Hz  36700000 Hz 
Ranging Service ID 14332  14332  14332  14332 
Symbol Rate 5.120 Msym/sec  5.120 Msym/sec  5.120 Msym/sec  5.120 Msym/sec 
Power Level 47 dBmV  46 dBmV  46 dBmV  47 dBmV 
Upstream Modulation [2] QPSK
[1] 32QAM
[3] 64QAM
 
[2] QPSK
[1] 32QAM
[3] 64QAM
 
[2] QPSK
[1] 32QAM
[3] 64QAM
 
[2] QPSK
[1] 32QAM
[3] 64QAM
 
Ranging Status Success  Success  Success  Success 

 

Signal Stats (Codewords) Bonding Channel Value
Channel ID
Total Unerrored Codewords 1954130082  1953052220  1953059964  1953068148  1953045436  1953047334  1953045550  1953047771 
Total Correctable Codewords 1855  1303  1833  1043  191  211  234  228 
Total Uncorrectable Codewords 23294  743  658  1435  646  577  1861  1496 
Expert

Re: ARRIS SURFboard SB8200 high corrected words

Signal stats are o/k. "Corrected" codewords are not a problem as the bit errors have been corrected. It's the "uncorrected" errors that are a potential problem if they become numerous.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!