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1GB plan = 400-500mb , please help

steagallcraig
Frequent Visitor

1GB plan = 400-500mb , please help

In May, I decided to cut the cord. I bought a new modem Arris SB8200 and router Assus RT-AX92u. At the time I had a 300mb plan. After getting all new cables I hooked everything up. To my surprise, speed tests showed 800-900 mbs. I should add all my devices (1 desktop and 1 ndvia shield) are hardwired. Being the good and honest person I am, I called and switched to the 1gb plan.... what a mistake. Speeds went down to 400-500mb and most of the time it hangs around 350. I am at a loss. I have no splitters and all the cable is new. I have even upgraded the ethernet cables. Nothing helps. Techs can't come out due to covid. If anyone can look over these logs and give me some advice I would appreciate it.


SB8200
ARRIS Logo
STATUS
PRODUCT INFORMATION
EVENT LOG
ADDRESSES
CONFIGURATION
ADVANCED
HELP
Connection
The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 507000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed
Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
5 Locked QAM256 507000000 Hz -4.7 dBmV 36.1 dB 905 1125
1 Locked QAM256 483000000 Hz -3.3 dBmV 37.5 dB 0 0
2 Locked QAM256 489000000 Hz -3.6 dBmV 37.2 dB 0 0
3 Locked QAM256 495000000 Hz -3.9 dBmV 36.9 dB 1 0
4 Locked QAM256 501000000 Hz -4.2 dBmV 36.7 dB 0 0
6 Locked QAM256 513000000 Hz -4.2 dBmV 36.7 dB 1 0
7 Locked QAM256 519000000 Hz -3.7 dBmV 37.0 dB 2 0
8 Locked QAM256 525000000 Hz -3.6 dBmV 37.1 dB 1 0
9 Locked QAM256 531000000 Hz -3.1 dBmV 37.4 dB 0 0
10 Locked QAM256 537000000 Hz -3.3 dBmV 37.2 dB 0 0
11 Locked QAM256 543000000 Hz -3.4 dBmV 37.2 dB 0 0
12 Locked QAM256 549000000 Hz -3.8 dBmV 36.8 dB 0 0
13 Locked QAM256 555000000 Hz -3.9 dBmV 36.6 dB 1 0
14 Locked QAM256 561000000 Hz -4.3 dBmV 36.5 dB 0 0
15 Locked QAM256 567000000 Hz -4.4 dBmV 36.5 dB 0 0
16 Locked QAM256 573000000 Hz -4.6 dBmV 36.2 dB 0 0
17 Locked QAM256 579000000 Hz -4.5 dBmV 36.2 dB 0 0
18 Locked QAM256 585000000 Hz -4.8 dBmV 36.1 dB 0 0
19 Locked QAM256 591000000 Hz -4.9 dBmV 36.0 dB 0 0
20 Locked QAM256 597000000 Hz -5.3 dBmV 35.7 dB 3 0
21 Locked QAM256 603000000 Hz -5.6 dBmV 35.3 dB 1 0
22 Locked QAM256 609000000 Hz -6.2 dBmV 35.0 dB 4 0
23 Locked QAM256 615000000 Hz -6.4 dBmV 34.9 dB 3 0
29 Locked Other 722000000 Hz -10.5 dBmV 28.0 dB 819080603 83853656
34 Not Locked QAM256 0 Hz 0.0 dBmV 38.4 dB 0 0
35 Locked QAM256 429000000 Hz -2.5 dBmV 38.4 dB 0 0
36 Locked QAM256 435000000 Hz -2.6 dBmV 37.9 dB 0 0
37 Locked QAM256 447000000 Hz -3.3 dBmV 37.7 dB 0 0
38 Locked QAM256 453000000 Hz -3.4 dBmV 37.7 dB 0 0
39 Locked QAM256 459000000 Hz -3.3 dBmV 37.4 dB 1 0
40 Locked QAM256 465000000 Hz -3.7 dBmV 37.4 dB 0 0
41 Locked QAM256 471000000 Hz -3.6 dBmV 37.6 dB 2 0


Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 2 Locked SC-QAM Upstream 29200000 Hz 6400000 Hz 28.0 dBmV
2 1 Locked SC-QAM Upstream 35600000 Hz 6400000 Hz 30.0 dBmV
3 3 Locked SC-QAM Upstream 22800000 Hz 6400000 Hz 27.0 dBmV
4 4 Locked SC-QAM Upstream 16400000 Hz 6400000 Hz 28.0 dBmV
5 5 Locked SC-QAM Upstream 40400000 Hz 3200000 Hz 28.0 dBmV


Current System Time: Thu Aug 27 08:35:55 2020


STATUSPRODUCT INFORMATIONEVENT LOGADDRESSESCONFIGURATIONADVANCEDHELP

ARRIS©2019 ARRIS Group, Inc. ALL RIGHTS RESERVED.

Event Log
Status > Event Log
The table below contains the log of events that the SB8200 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.

Date Time Event ID Event Level Description
08/27/2020 08:27 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:26 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:24 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:24 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:23 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:22 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:21 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:20 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:18 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:18 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:17 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:16 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:15 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:15 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:14 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:14 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:10 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:10 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:05 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:04 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:00 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:00 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:59 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:58 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:56 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:56 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:55 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:55 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:53 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:53 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:52 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:51 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:50 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:50 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:49 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:49 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:46 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:46 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:44 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:44 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:41 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:41 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:39 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:38 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;C


bjcableguy
Frequent Visitor

Re: 1GB plan = 400-500mb , please help

Did you ever get a response from anyone or talk to anyone at Comcast about this? I just switched to the 1G plan and I am seeing thesame speeds with the same modem.

 

Thanks!

Level50Jerk
New Poster

Re: 1GB plan = 400-500mb , please help

I'm having the same issue on a Gigabit plan.  Last month I could get ~900Mb down and ~41Mb up.  For weeks now I am getting ~400Mb down and ~31Mb up on SpeedTest and ~250Mb down and 29Mb up on xfinity speed test.

 

My Cable modem Power and SNR are nearly identical to what you posted as well.

 

Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1LockedQAM25633627000000 Hz2.7 dBmV36 dB112980
2LockedQAM25613495000000 Hz4.9 dBmV37.4 dB2850
3LockedQAM25614507000000 Hz4.7 dBmV37.3 dB4380
4LockedQAM25615513000000 Hz4.4 dBmV37.1 dB6260
5LockedQAM25616519000000 Hz4.4 dBmV37.2 dB6020
6LockedQAM25617525000000 Hz4.4 dBmV37.1 dB7970
7LockedQAM25618531000000 Hz4.2 dBmV37 dB11950
8LockedQAM25619543000000 Hz3.8 dBmV36.9 dB14400
9LockedQAM25620549000000 Hz3.6 dBmV36.7 dB19770
10LockedQAM25621555000000 Hz3.8 dBmV36.8 dB24870
11LockedQAM25622561000000 Hz4 dBmV36.8 dB24490
12LockedQAM25623567000000 Hz3.9 dBmV36.7 dB32880
13LockedQAM25624573000000 Hz3.6 dBmV36.7 dB37590
14LockedQAM25625579000000 Hz3.6 dBmV36.7 dB36640
15LockedQAM25626585000000 Hz3.4 dBmV36.6 dB52200
16LockedQAM25627591000000 Hz3.3 dBmV36.5 dB63430
17LockedQAM25628597000000 Hz3.2 dBmV36.5 dB65970
18LockedQAM25629603000000 Hz3.1 dBmV36.5 dB61720
19LockedQAM25630609000000 Hz2.8 dBmV36.4 dB78700
20LockedQAM25631615000000 Hz2.9 dBmV36.4 dB71990
21LockedQAM25632621000000 Hz2.9 dBmV36.2 dB90720
22LockedQAM25634633000000 Hz2.1 dBmV35.9 dB160190
23LockedQAM25635639000000 Hz1.9 dBmV35.9 dB155140
24LockedQAM25636645000000 Hz2 dBmV35.9 dB142610
25LockedQAM25637651000000 Hz2.1 dBmV35.9 dB152310
26LockedQAM25638657000000 Hz1.9 dBmV35.8 dB191250
27LockedQAM25639663000000 Hz1.8 dBmV35.7 dB173040
28LockedQAM25640669000000 Hz1.7 dBmV35.7 dB195250
29LockedQAM25641675000000 Hz1.8 dBmV35.6 dB154680
30LockedQAM25642681000000 Hz1.6 dBmV35.7 dB190020
31LockedQAM25643687000000 Hz1.9 dBmV35.6 dB196380
32LockedQAM25644693000000 Hz1.6 dBmV35.5 dB197170
 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA15120 Ksym/sec17300000 Hz35.3 dBmV
2LockedATDMA25120 Ksym/sec23700000 Hz36.3 dBmV
3LockedATDMA35120 Ksym/sec30100000 Hz36.3 dBmV
4LockedATDMA45120 Ksym/sec36500000 Hz36.3 dBmV
5Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
8Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
steagallcraig
Frequent Visitor

Re: 1GB plan = 400-500mb , please help

So techs have been out here 6-7 times over the last couple months. They replaced every line in the neighborhood as well as the amplifier at the box and fuse. Yesterday a tech came in and went through everything. The line that comes in is getting 1.2gb. The signal from the modem arris sb8200, gets 860. He adjusted the signal and it doesn't drop, but its not 1gb. Funny, he adjusted it to just below what I said (45 up) which is what arris said it should have. Then mentioned 3 times xfinity has a new modem that is the best he has seen and asked if I wanted to rent it for 15. He did everything he could but I got the feeling that he was trying to sell me the xfinity one, but not in a pushy way. I am at a loss. This modem is about 6 months old. I dont really want to get a new one or rent theirs.
bjcableguy
Frequent Visitor

Re: 1GB plan = 400-500mb , please help

I finally called their "Executive Complaint Department" or whatever they call it. Got a seemling knowledegable guy. I said my signal is out of spec according to Arris - he said it is in spec according to Comcast! He had me disconnect all my equipment in my house and hook a PC directly to the cable modem - and it still didn't get anywhere near 1G! So, he said someone local will contact me on Monday and they will send someone out. Better than the last person I spoke with who said "If everything is ok on the Comcast side we will charge you $70"! 

steagallcraig
Frequent Visitor

Re: 1GB plan = 400-500mb , please help

I feel your frustration. I was on chat with arris this morning. They basically told me it was on xfinity and couldn't help me any further. I saw xfinity replace all these lines and then saw the speed tests, my line is 100% good. This leads me to believe its the modem and xfinity not playing well together. I just don't know what other modem to try that will work. Definitely not renting one.
bjcableguy
Frequent Visitor

Re: 1GB plan = 400-500mb , please help

Ok, so tech comes out today, I tell him my story, he checks outside - replaces grounding block, but doesn't think this will really do anything, he tests cable inside at cablemodem - gets over 950M! He hooks cable back up to cablemodem, plugs his tester in to ethernet port on cablemodem, gets over 950M! I plug a desktop computer with a gigabit ethernet port - I get a little over 500M to both speedtest.net and speedtest.xfinity.com! He says "Well, the modem is fine it is your computer!" I can't really argue with him, so he leaves. I start trying to figure out what is going on. I use a router from Mikrotik that has a speedtest built-in, but it needs to go to another one if its own routers or a PC running the test software. I do some quick Googling and come up with a public server and BAM! I get over 900M from the router to the test server! So, what gives? The tech said he doesn't trust the Xfinity speedtest servers, but I am thinking none of them will work for anything over 500M - YMMV. 

darkangelic
Expert

Re: 1GB plan = 400-500mb , please help

The problem with browser based speed tests is that there's often considerable overhead with browsers, or even background security software that could slow the speeds down. Some routers often run their own programs in the background that can stifle speeds. 

 

To get a more reliable speed test, use the OOKLA Speed Test app, which you can download from https://www.speedtest.net .  Test on an Ethernet connection directly to the modem or gateway. 

 

 


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