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1GB plan = 400-500mb , please help

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1GB plan = 400-500mb , please help

In May, I decided to cut the cord. I bought a new modem Arris SB8200 and router Assus RT-AX92u. At the time I had a 300mb plan. After getting all new cables I hooked everything up. To my surprise, speed tests showed 800-900 mbs. I should add all my devices (1 desktop and 1 ndvia shield) are hardwired. Being the good and honest person I am, I called and switched to the 1gb plan.... what a mistake. Speeds went down to 400-500mb and most of the time it hangs around 350. I am at a loss. I have no splitters and all the cable is new. I have even upgraded the ethernet cables. Nothing helps. Techs can't come out due to covid. If anyone can look over these logs and give me some advice I would appreciate it.


SB8200
ARRIS Logo
STATUS
PRODUCT INFORMATION
EVENT LOG
ADDRESSES
CONFIGURATION
ADVANCED
HELP
Connection
The status listed show the connection state of the cable modem. They are used by your service provider to evaluate the operation of the cable modem.

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 507000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
DOCSIS Network Access Enabled Allowed
Downstream Bonded Channels
Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables
5 Locked QAM256 507000000 Hz -4.7 dBmV 36.1 dB 905 1125
1 Locked QAM256 483000000 Hz -3.3 dBmV 37.5 dB 0 0
2 Locked QAM256 489000000 Hz -3.6 dBmV 37.2 dB 0 0
3 Locked QAM256 495000000 Hz -3.9 dBmV 36.9 dB 1 0
4 Locked QAM256 501000000 Hz -4.2 dBmV 36.7 dB 0 0
6 Locked QAM256 513000000 Hz -4.2 dBmV 36.7 dB 1 0
7 Locked QAM256 519000000 Hz -3.7 dBmV 37.0 dB 2 0
8 Locked QAM256 525000000 Hz -3.6 dBmV 37.1 dB 1 0
9 Locked QAM256 531000000 Hz -3.1 dBmV 37.4 dB 0 0
10 Locked QAM256 537000000 Hz -3.3 dBmV 37.2 dB 0 0
11 Locked QAM256 543000000 Hz -3.4 dBmV 37.2 dB 0 0
12 Locked QAM256 549000000 Hz -3.8 dBmV 36.8 dB 0 0
13 Locked QAM256 555000000 Hz -3.9 dBmV 36.6 dB 1 0
14 Locked QAM256 561000000 Hz -4.3 dBmV 36.5 dB 0 0
15 Locked QAM256 567000000 Hz -4.4 dBmV 36.5 dB 0 0
16 Locked QAM256 573000000 Hz -4.6 dBmV 36.2 dB 0 0
17 Locked QAM256 579000000 Hz -4.5 dBmV 36.2 dB 0 0
18 Locked QAM256 585000000 Hz -4.8 dBmV 36.1 dB 0 0
19 Locked QAM256 591000000 Hz -4.9 dBmV 36.0 dB 0 0
20 Locked QAM256 597000000 Hz -5.3 dBmV 35.7 dB 3 0
21 Locked QAM256 603000000 Hz -5.6 dBmV 35.3 dB 1 0
22 Locked QAM256 609000000 Hz -6.2 dBmV 35.0 dB 4 0
23 Locked QAM256 615000000 Hz -6.4 dBmV 34.9 dB 3 0
29 Locked Other 722000000 Hz -10.5 dBmV 28.0 dB 819080603 83853656
34 Not Locked QAM256 0 Hz 0.0 dBmV 38.4 dB 0 0
35 Locked QAM256 429000000 Hz -2.5 dBmV 38.4 dB 0 0
36 Locked QAM256 435000000 Hz -2.6 dBmV 37.9 dB 0 0
37 Locked QAM256 447000000 Hz -3.3 dBmV 37.7 dB 0 0
38 Locked QAM256 453000000 Hz -3.4 dBmV 37.7 dB 0 0
39 Locked QAM256 459000000 Hz -3.3 dBmV 37.4 dB 1 0
40 Locked QAM256 465000000 Hz -3.7 dBmV 37.4 dB 0 0
41 Locked QAM256 471000000 Hz -3.6 dBmV 37.6 dB 2 0


Upstream Bonded Channels
Channel Channel ID Lock Status US Channel Type Frequency Width Power
1 2 Locked SC-QAM Upstream 29200000 Hz 6400000 Hz 28.0 dBmV
2 1 Locked SC-QAM Upstream 35600000 Hz 6400000 Hz 30.0 dBmV
3 3 Locked SC-QAM Upstream 22800000 Hz 6400000 Hz 27.0 dBmV
4 4 Locked SC-QAM Upstream 16400000 Hz 6400000 Hz 28.0 dBmV
5 5 Locked SC-QAM Upstream 40400000 Hz 3200000 Hz 28.0 dBmV


Current System Time: Thu Aug 27 08:35:55 2020


STATUSPRODUCT INFORMATIONEVENT LOGADDRESSESCONFIGURATIONADVANCEDHELP

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Event Log
Status > Event Log
The table below contains the log of events that the SB8200 has detected. This log can be important to the service provider to help diagnose and correct problems, if any should occur.

Date Time Event ID Event Level Description
08/27/2020 08:27 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:26 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:24 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:24 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:23 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:22 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:21 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:20 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:18 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:18 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:17 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:16 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:15 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:15 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:14 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:14 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:10 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:10 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:05 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:04 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:00 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 08:00 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:59 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:58 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:56 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:56 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:55 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:55 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:53 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:53 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:52 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:51 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:50 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:50 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:49 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:49 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:46 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:46 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:44 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:44 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:41 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:41 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:39 74010100 6 "CM-STATUS message sent. Event Type Code: 24; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;CM-VER=3.1;"
08/27/2020 07:38 74010100 6 "CM-STATUS message sent. Event Type Code: 16; Chan ID: 29; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=a4:98:13:fd:22:e5;CMTS-MAC=00:01:5c:63:1c:65;CM-QOS=1.1;C