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1000 mbps

Bjd7642
New Poster

1000 mbps

I switched my plan from 175 mbps to 1000. My download speed has never been above 80 and my upload is around 10. What the heck?? Can someone tell me why this is happening? I've actually spoken to many people who are experiencing the same issues.
CCAndrew
Diamond Problem Solver

Re: 1000 mbps

Is your modem gigabit capable? Sorry, you didn’t post any helpful troubleshooting details

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ComcastRob
Official Employee

Re: 1000 mbps

@Bjd7642

Hi there! I truly apologize for the delay, and want to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 


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