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xfi wifi extender pod

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xfi wifi extender pod

I ordered the xFi advantage package and was told included the xFi advanced gateway with WiFi Extender Pods.   When I received the equipment, No Pod included.  I called Customer service, they sent me to a local Xfinity store.  The Clerk at the store said I had to purchase the Pod wifi extenders.   So why does your website say they are included?   Very misleading...not off to a good start with Xfinity.  

 

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Silver Problem Solver

Re: xfi wifi extender pod

This sounds like a Customer Service question.

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Official Employee

Re: xfi wifi extender pod

RRius -- Thanks for reaching out. I apologize for the frustration. From the screenshot you shared, you can see that xFi Advantage includes a Home WiFi Assessment .  xFi Advantage customers will have their in-home WiFi performance assessed for fourteen days. If it is determined that the wifi performance is not optimal, customers may receive xFi Pods.



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