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xfi pause and bedtime mode not working

Regular Visitor

xfi pause and bedtime mode not working

The pause and bedtime mode on the screen say the devices aren't active, but they have been verified to actually be active.  MAC addresses have been verified and compared.  Not on cell service or other wifi but actvive even though should be paused.  Paying for a service that I am not getting,,,, not happy at all.

Official Employee

Re: xfi pause and bedtime mode not working


@117705 wrote:

The pause and bedtime mode on the screen say the devices aren't active, but they have been verified to actually be active.  MAC addresses have been verified and compared.  Not on cell service or other wifi but actvive even though should be paused.  Paying for a service that I am not getting,,,, not happy at all.


Please send me a private message with the information for some of these devices that should pause and I can help look into it. Thanks. 

New Poster

Re: xfi pause and bedtime mode not working

If you're paying for bedtime mode, you signed up through a fraudulent dealer. Comcast recently added bedtime mode as an added free feature of xfi, without charging anyone extra for it.