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xfi app tells me "To continue, the primary user has to grant access." but I am the primary user?

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xfi app tells me "To continue, the primary user has to grant access." but I am the primary user?

I'm trying to set up internet service with xfinity app.  When I log in the app tells me "To continue, the primary user has to grant access."  but I am the primary user?  Do I need to grant myself access somewhere?

Official Employee

Re: xfi app tells me "To continue, the primary user has to grant access." but I am the pr

Hi kmd12, in order to help troubleshoot this issue I will need to verify the user ID that you are attempting to login into xFi with. I will reach out via private message.

Official Employee

Re: xfi app tells me "To continue, the primary user has to grant access." but I am the primary user?

Hello kmd12. I just wanted to followup on this. Were you able to get in using the xFi app? 

 

Please let us know if there is anything further you need.