I got a new xFi Enabled Modem, however the xFi app wouldn’t work and says I need to upgrade. Tried the web portal, says I successfully upgraded to the new equipment but doesn’t fix the issue. Tried rebooting. Didn’t work. Can someone please help me?
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Can you use the website for xFi?
That link gives me this error: https://internet.xfinity.com/not-eligible
Though I am online, and logged in, I get this screen.
(same if I log out)
Probably because you don't have an xFi gateway.
Called 1800comcast to speak with tech support.
Turns out it was a database issue with Comcast.
After leveling up to Leo with Advanced Repair, he was able to diagnose and fix the problem.
He said I had done everything correctly, but that for some reason the xFi database was not correctly updated.
It took about 12 hours for the resolution to be reflected on our end, but we are all good to go now.
Thank you Leo!