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xFi

New Poster

xFi

I got a new xFi Enabled Modem, however the xFi app wouldn’t work and says I need to upgrade. Tried the web portal, says I successfully upgraded to the new equipment but doesn’t fix the issue.  Tried rebooting. Didn’t work. Can someone please help me?

 

Silver Problem Solver

Re: xFi

Can you use the website for xFi?

https://internet.xfinity.com/


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
New Poster

Re: xFi

That link gives me this error: https://internet.xfinity.com/not-eligible

Though I am online, and logged in, I get this screen.

(same if I log out)

screenshot:

 

 

Silver Problem Solver

Re: xFi


Ddogdaddy wrote:

That link gives me this error: https://internet.xfinity.com/not-eligible

Though I am online, and logged in, I get this screen.

(same if I log out)

screenshot:

screenshot-WEB.jpg

 


Probably because you don't have an xFi gateway.

https://www.xfinity.com/support/internet/xfinity-xfi-overview/


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.
New Poster

Re: xFi

Called 1800comcast to speak with tech support.

Turns out it was a database issue with Comcast.

After leveling up to Leo with Advanced Repair, he was able to diagnose and fix the problem.

He said I had done everything correctly, but that for some reason the xFi database was not correctly updated.

It took about 12 hours for the resolution to be reflected on our end, but we are all good to go now.

Thank you Leo!

 

 

Official Employee

Re: xFi

Hi Ddogdaddy,  thank you for posting how this was repaired.  If you have any questions in the future please let us know.

 

Thank you