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xFi will not pause any device since new GB Modem/Router installed

Regular Visitor

xFi will not pause any device since new GB Modem/Router installed

Got the GB Plan with new Xfinity modem/router. Now xFi will not pause any device. Deleted xFi app, changed network name/password, downloaded xFi app again. Devices are discovered by xFi app and correctly identifies connected devices, but will not pause any - even though xFi app indicates device is paused.

Suggestions?


Accepted Solutions
Official Employee

Re: xFi will not pause any device since new GB Modem/Router installed

Hello Oblidoblido. I can assist with troubleshooting your xFi Pause feature. Please send me a private message and include your full name and account primary phone number so I can access your equipment.


All Replies
Official Employee

Re: xFi will not pause any device since new GB Modem/Router installed

Hello Oblidoblido. I can assist with troubleshooting your xFi Pause feature. Please send me a private message and include your full name and account primary phone number so I can access your equipment.