Xfinity plant
Community Forum
Xfinity globe

xFi app not registering new modem

New Poster

xFi app not registering new modem

Just installed the new modem, but the app is still telling me that I need to update my equipment. Help.
Official Employee

Re: xFi app not registering new modem

Hi Ovrskooled. I can assist with getting your new modem refreshed to allow xFi service to function. Please send me a private message and include your full name, service address, and account number so I can access your account.