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xFi app - Upgrade Equipment message

New Poster

xFi app - Upgrade Equipment message

I just installed my new XB3 but the app keeps telling me I need to upgrade my equipment to use it and when I press Upgrade it says Im already set... Was on with CS for way too long so I just hung up. How do I fix this??

Accepted Solutions
Official Employee

Re: xFi app - Upgrade Equipment message

@Greygtg44, the xFi platform is available to Xfinity Internet customers that rent their Gateway from Comcast. The compatible makes and models include the Arris 1682g, Cisco 3941t, Arris 3842g, and Technicolor CGM4140COM.

If you rent one of these Gateways, please send me a Private Message and I can help look into it further. 

 


All Replies
Official Employee

Re: xFi app - Upgrade Equipment message

Hi SebasC, are you still experiencing this upgrade message when logging into xFi?

New Poster

Re: xFi app - Upgrade Equipment message

I am having the same problem.

 

I launch the xfinity xfi app, I get a message that I need to upgrade my equipment.

 

I click the tab to upgrade and then get a message saying I have the latest equipment.

 

this is crazy frustrating.  Please help

 

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Official Employee

Re: xFi app - Upgrade Equipment message

@Greygtg44, the xFi platform is available to Xfinity Internet customers that rent their Gateway from Comcast. The compatible makes and models include the Arris 1682g, Cisco 3941t, Arris 3842g, and Technicolor CGM4140COM.

If you rent one of these Gateways, please send me a Private Message and I can help look into it further. 

 

New Poster

Re: xFi app - Upgrade Equipment message

Thank you for the reply.

 

I know you just work for Comcast, but making the Xfi App only available to consumers that rent a modem from Comcast is absolutely ridiculous.  This is why people get so frustrated with Comcast.  First, I don’t see this disclosure anywhere in your ads.  Second, I don’t understand what the difference is between a modem that is rented from Comcast versus a consumer paying for their own modem. It’s is the same modem. We pay so much money a year to have Comcast services....Seems like a pure money grab by Comcast. Again, so frustrating...I keep asking myself why I am paying over $2,000 a year (bill is around $200 a month) for Comcast services. I am sure other people feel the same.   This answer will no doubt play a factor whether I will remain with Comcast. 

 

Expert

Re: xFi app - Upgrade Equipment message


@Greygtg44 wrote:

Thank you for the reply.

 

I know you just work for Comcast, but making the Xfi App only available to consumers that rent a modem from Comcast is absolutely ridiculous.  This is why people get so frustrated with Comcast.  First, I don’t see this disclosure anywhere in your ads.  Second, I don’t understand what the difference is between a modem that is rented from Comcast versus a consumer paying for their own modem. It’s is the same modem. We pay so much money a year to have Comcast services....Seems like a pure money grab by Comcast. Again, so frustrating...I keep asking myself why I am paying over $2,000 a year (bill is around $200 a month) for Comcast services. I am sure other people feel the same.   This answer will no doubt play a factor whether I will remain with Comcast. 

 


I chose to bypass the Comcast gateway and use my own router that has the same capabilities.  That is an option.