Setting up new ARRIS TG1682G Modem for xfinity xfi. Successfully got internet access via wifi on the Mac. When went to connect iPhones (7's both on iOS 11.2.1) to the wifi, nothing. Neither phone will connect. Even after letting try for minutes upon mintues. Just spins trying to connect to either the 2.4 or 5ghz spectrums. Resetting the modem causes the same issues and won't resolve it. Have reset the network settings on one of the iPhones and still can not connect.
When logging into xFi app or online it says need to upgrade to the xfi experience. After logging in, it says "It looks like you've already gone through the upgrade process". Why yes, yes I have. And seems to give limited access on what can be done.
kehulse, are you still experiencing both of these issues? Connectivity for apple devices as well as trouble accessing xFi. Please let me know and we can look into it.
cc3d, can you please confirm if you are still experiencing issues? If so, please provide some details around the specific issues - access to xFi or connectivity. Thanks.
I can assist you. So that I can take a look at your account, please send me a private message and include your full name and account primary email address. Please click on my name to see my profile, and then hit the blue "Send Message" button.