I apologize if this is a common question, but I've done the steps to allow my device to show up in the port-forwarding page but my PC still doesn't show up. I'm directly connected to the gateway, my IP is no longer static as one of the pages said to have it set automatically, and I even went and turned off my IPV6 protocol. After all these steps, I STILL don't see my device show up on the port-forwarding page, is there something I'm missing? Thank you for any help.
Thanks for posting to the Xfinity Forums. No need to apologize. Are these the steps you are following?
How to Edit or Delete a Port Forward
Note: Port forwards without an associated device can’t be edited. If you want to use an existing port forward that doesn’t have an associated device, you’ll need to delete it, then create a new one by selecting Add Port Forward.
How to Add a Port Forward
How do I know if my device is connected to the home network? My PC is connected directly to the gateway modem. It doesn't show up as a device in my port forward settings.
The best way to determine if your device is connected is to check the xFi app.
When a device first connects to your home network, the default name of the device, which is either the manufacturer-set name (i.e., hostname or MAC address) or the one you gave your device when you first set it up, will be displayed. Devices connected to the public Xfinity WiFi hotspot, xfinitywifi, will not appear in your Devices list; hotspots are separate from your personal home network.
If you do not recognize a device:
• Go to the Devices section. Select the device from the list, then select Device Details to see the manufacturer.
• If the device is connected to your home network, there should be a green dot indicating that it's online, which may also help with identifying what device it is.
• Access the hostname or MAC address in your device's settings. If the default name displayed is a long string of numbers and letters, it's likely the MAC address.
For more information on recognizing devices or accessing the hostname or MAC address from your device settings, see our xFi Frequently Asked Questions.
To download the xFi App or the xFi web portal, follow this link. I hope this helps.