Welcome, brettdevon. Thanks for posting! Below I have listed some helpful information pertaining to xFi pods.
Other than Xfinity Internet and a compatible xFi Gateway, is there anything else that is required to use xFi Pods?
In order to activate and use your Pods, your xFi Gateway must not be in Bridge Mode and your home network must have the following settings enabled:
You can check the status of your Pods by going to the Network section of the xFi mobile app or website (xfinity.com/myxfi). If a Pod is offline, it will be indicated here and you can follow troubleshooting steps. If the Pod is online and working, it will have a green status.
What can I do if all my Pods are online, but I'm still having WiFi issues?
If you're getting WiFi coverage in areas of your home where there was once no or limited connectivity and none of the Pods are showing as offline, then the Pods are doing their job. If you're experiencing connectivity issues that are limiting your ability to perform specific functions (i.e., streaming video), you may benefit from the following:
My device is right next to a Pod, so why is it connecting to a different Pod in another room?
In a WiFi mesh network, the best connection point for a device may not always be the one that's closest to it. Pods communicate with each other and the Gateway to monitor the number of devices connected in the home, their location, and the type of WiFi connection that each device needs. This ensures that your device is operating with the best signal. Think of it the same way that your GPS directs you to an alternate route to get you to your destination faster when there's too much traffic on the main road.
I would be happy to help you with this. Please clarify how many pods you're using and if you've activated all of the ones that you have. We will go from there.
Can Xfinity offer a solution to the problem? It seems to be pretty common, based on the posts here. But all Xfinity offers is useless FAQ’s and troubleshooting tips like “don’t plug a pod into a receptacle behind a piece of furniture” as though that would contribute to a pod dropping offline. Absurd. Does anybody from Xfinity monitor this forum?
Bill_in_Chatham, yes we monitor this forum. Sorry to hear your pods issue is causing you frustration. The purpose of the pods is to connect you all over your home so when it drops the connection, it isn't functioning as expected! Let's get to the bottom of this. If I'm unable to resolve this for you, I'll get you in contact with a member of the xFi advanced repair team. Please send me a private message with your full name for assistance.
Having the same issues since I bought them. Only thing I find that works for a few days is delete them and reinstall them. Constantly not working. Not blocked by furniture, they are right out in plain sight.
Loridusik, thanks for taking the time to post on the forums! I understand the issues you're seeing with the xFi pods are a frustrating experience. Let's get to the bottom of this. Are you seeing any error messages on the xFi app when the pods go offline? How far are they from your modem? Have you tried rebooting your modem to see if the pods reconnect without having to go through the uninstall/install process?
It seems like the pods disconnect when too many devices are connected to one of them. I have a smart tv, Xbox one x, iPhone, iPad Pro, and laptop. However, even when I only use the smart tv, I will lose connectivity, then I have to wait about five minutes and the tv reconnects. It seems like the pod can only handle so much until it crashes.