I have been working with support for 4 days now and they can not figure out why my xFi pods will not connect to the wireless system. Anyone else having this issue?
jacktrude -- Thanks for reaching out. Can you please send me a Private Message & provide the phone number or email address associated with your account? You can send a Private Message by clicking on my username "ComcastRachelH" & then on the blue "Send a Message" button from my profile. Thanks!
serviceman77 -- I apologize for the frustration. I was able to pull up your account & see the Pods offline. I've shared with engineering to troubleshoot & can reach out when I have more information.
serviceman77 -- I apologize for the delay. Engineering was able to troubleshoot & we're seeing the Pods online from our end. Please let me know if you need any additional help.
jacktrude -- Thank you for the additional information. When I pull up your account, I see the Pods online. Are you still experiencing this issue?
serviceman77 -- Let me take a look!
serviceman77 -- Made a change on our end - can you check now?
serviceman77 -- Glad to hear it. Please don't hesitate to reach out if you need anything in the future.