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xFi Pods Not Connecting

Regular Visitor

xFi Pods Not Connecting

I received a set of 6 xFi pods from a 3rd-party (who has disconnected them for their account).  Yesterday, support was able to get the 1st of the pods associated to my account, so that I can activate it.  However, today, no one at support has been able to associate the serial numbers to my account.  When I try and activate any of the remaining 5, I get the dreaded "I'm sorry, please contact xfinity with the serial number of the the pod"


Official Employee

Re: xFi Pods Not Connecting

sullivnq -- Thanks for reaching out.  I see you have already sent me a Private Message & I will respond to you there.

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