Greetings, jill_sullivan! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear of the issues you are having with the xFI pods. That's certainly frustrating and not the experience we want for you. I would like to look into this and see what's going on. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, jill_sullivan. I have not heard back from you. If you still need assistance, please feel free to start a new thread.