We're happy to announce the national availability of xFi Pods which give Xfinity Internet customers an innovative, new option for their whole-home WiFi needs.
The small, easy to install adaptive pods plug into any electrical outlet, pair with either the xFi Wireless Gateway or the xFi Advanced Gateway, and help customers extend reliable WiFi coverage to hard-to-reach areas of their home.
You can read more about the launch here --
You can purchase Pods here --
Please let us know if you have any questions!
Bought the 3 pack, did the whole reset up my home network, pod appears to pair w device via Bluetooth but connection to network fails. Tried each pod, different plugin locations....fail. What’s the return process?
Did you call 1800comcast and explain your issue?
Same problem. Talked to 6-8 reps including 3 supervisors. One said I need a different Firmware. Been waiting over a week to get the Firmware pushed to my box with no luck.......
COMAST XFINITY - PLEASE HELP!!!!
What is the make and model of your gateway?
Other than Xfinity Internet and an xFi Gateway, is there anything else that is required to use xFi Pods?
In order to activate and use your Pods, your home network must have the following settings enabled:
When you activate your Pods, you may be prompted to make any of the above changes to your settings if they are required.
Thank you I already read that. My question is: since my 2.4 and 5 GHz networks already have the same password, if I change the name of one (so both have the same name), do I need to reconnect all my devices-since they are already signed in using the same password.
Only those that are using an SSID that you remove. For instance, if you have SSID1 for 2.4 and SSID2 for 5.0 and you change SSID1 to SSID2, only those devices that are using SSID1 will have to reconnect using SSID2.
Try calling 1800comcast?
I have been trying to install my 3-pack of pods but none of them will connect. I plug them in and follow the on-screen instructions in the xFi app, but each time it stalls out at the "connecting pod" screen and then eventually gives me an error message about restarting the gateway (which I've tried and doesn't seem to help). It looks like others have experienced the same issue. When I called Comcast earlier, the support agent said someone from the advanced tech support team would call me back, but that was hours ago and I've still heard nothing. Can you help?
dkeeling - I pulled up your account & escalated to engineering. I'll reach out when I have more information.
phogenson - I believe you're seeing that message in error & will Private Message you with more information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.
Tonytopcat - Thanks for reaching out. I pulled up your account & see Pods successfully connected. Are you still experiencing this issue?
phogenson -- Got the message. Glad we were able to get the issue resolved for you!
My 3 xfi pods worked for two weeks but now have been offline since about July 14th. I've had two calls with customer service with another promise today to me back but no resolution. Their only suggestion was to unplug, reboot modem and plug back in which I have done serveral times but they are still all offline.
aronowstein -- I pulled up your account & am escalating to engineering.
aronowstein -- Could you please try onboarding the Pods now?
app says pods are back online. Haven't tested yet. should a status light be on. (there isn't)? when they were offline a white light was blinking.
aronowstein -- Thanks for the additional information. When Pods are working, the lights should be off. Please test & let me know if the issue is resolved.
dkeeling -- Thanks for reaching out & letting me know. I'll circle back with engineering & provide that update. Glad we were able to get that resolved for you.
aronowstein -- Wanted to check in with you to confirm if your Pods are now connected & working for you?
I purchased a package of 6 xFi pods that worked great until about July 18. I restarted my Gateway, I switched up the pods, I got a technician to come here yesterday and I even exchanged them for different pods after that. Nothing is working. I called Comcast again today and the lady told me that there is a system-wide outage but when I text OUT to 266278, it says there is no outage that they are aware of. Is there anything else I can do before I give up on them?
Good morning (PST) Rachel. Just wanted to let you know my pods arrived yesterday, got them up and running and am online. Not sure exactly what you did but it is appreciated. All I know is that I was getting nowhere on ordering them until I sent you a note. Thanks!
Have a great day.
PS the new xfi router and pods are impressive. Enjoying the speed and connectivity.
Two questions. 1. Can they be plugged into a surge protector or must they be plugged into a wall outlet? 2. Can they be plugged into a separate building like a detached garage?
I see no need for a surge protector for a pod. You can plug a pod anywhere as long as it isn't too far away from another pod.
Bring them back. I went thru a similar situation andafter 25+ hours on the phone and a tech at my house i was told I could open an engineering ticket or bring them back... I decided to open the engineering ticket and Then they told me MY ONLY option now is to return them.
Figures they just don't want to do anything.
the new set seems to work alot better. My problem is that they sold me "new" equipment that was already on someone else's account.. I don't understand how it could have been new.
comcast does NOT support the Xfi pods you bought them you own them.. bring them back if they do not hook right up. I dealt with this for 25+ hours and ended up bringing them back and getting new ones.
tn1268 -- Sorry for the frustration. I can Private Message you with more information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.
I've had very good performance with the 3 pack of xFi pods I purchased from day one. I would strongly recommend these for homes that have dead spots and weak signal strength that your main gateway can't reach. I've had absolutely no problem with these and love how they operate. I can easily stream 4k programming from Netflix and Youtube through my smart TV with no issues. They work great!!
hbwone -- Thanks for reaching out and sharing your experience.
Cynned77 -- I pulled up your account & see 3 Pods online. Are you still experiencing this issue?
Why is there a person who does not work for Comcast answering customer questions? Acting like they do.
For one thing, this is a user-to-user forum.
vrodforme – Thank you for reaching out and I apologize for the poor experience you've had. I pulled up your account to take a look at what's happening with your Pods. I want to assure you that we do provide technical support for xFi Pods & would like to get your account escalated over to Engineering to troubleshoot.
Return them within 30 days or get new box. I found out the hard way and have to take them to court to get my money back!! They have zero support to help you, read my post it was a horrible experience all around!!! No tech support, gimmick cheal product and enforcing 30 day policy even though mine crashed and will not work at 39 days....terrible business model!!!
Everything you're saying regarding support is simply not true. There is tech support if you need it and you have a one (1) year warranty on your pods. These pods work great and I've had mine for nearly a year without one single hiccup or issue. Had numerous power outages this winter and they always come back up on line within 15 minutes or so.
Why not let @ComcastRachelH help you out. Once you let her figure out the problem you'll love your pods. Personally I wouldn't be without them and if they ever do fail for me I'd be purchasing a new set. They really extend coverage in my home and work great with my smart tv, thermostats and even 4K streaming!