Since the 28th of November my xFi app shows no one has used any data which is not possible as I am constanly on my phone, I played on my xbox for a few hours and my nephew was awake and online for a few hours. There should be SOME activity but it's showing straight 0's.
Individual profiles are also showing zero. The app is updated to the most recent update and nothing has changed to my knowledge.
Was there an update I was unaware of?
A Comcast/Xfinity rep called yesterday and did some troubleshooting. We edited a profile setting called “Active Time Alert” to the default (3hr) on each individual profile. It didn’t correct itself until today (approximately 24 hrs later). But the percentages are now reflecting activity more accurately and now showing zeros anymore.
I found this that mentions active time alerts: