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xFi App

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xFi App

I just realized that this app shows all our account and device info to anyone in the house.

I want the app removed, how do I do that?

xfinity phone support was no help

Silver Problem Solver

Re: xFi App


@fco3 wrote:

I just realized that this app shows all our account and device info to anyone in the house.

I want the app removed, how do I do that?

xfinity phone support was no help


My children cannot use the app because they do not know My Account name and password.

You can change yours if you need to.

https://customer.xfinity.com/#/settings/security#username-password

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Official Employee

Re: xFi App

As RobertWy mentioned, the xFi App on mobile and web is only accessbile by the Primary account holder and any unrestricted secondary users on the account that have an Comcast user ID. 

 

If you would like to lock down the xFi App on X1, you can follow the steps in this article for setting up a PIN: https://www.xfinity.com/support/articles/x1-parental-controls-service-locks

 


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