I am attempting to use the xFi app on my Smart Tv through the Xfinity platform and also on the Mobile App downloaded to my iPhone. I’ve logged in, and named all of the family’s devices. All of the named devices are connected to our xFi WiFi network through the gateway.
However, when I access the xFi app on the TV or on my phone, my iPhone 8 is shown as “Not Connected” and therefor no usage data is being generated. The odd thing is, my son’s iPad shows up as connected- and it is connected to our WiFi exactly like my iPhone is.
How do I get my iPhone to the “Connected” status on the xFi app?
I got the not connected but it went away after a few hours. It's noting to worry about if all your devices are working with wifi.
I have the same problem. Many devices connected to wifi but xfi app shows no devices connected. And zero internet usage.
Which smart device are you using? My iPads and iPhones are working.
Did you check your Internet usage on the website? Is it zero?
Hi Rin4theWin, I would like to look into this further for you please send me a private message with your full name to begin.
Closing old thread
Hi Rin4theWin, thank you for working with me through private message and please feel free to reach out here on our community forum and we will gladly assist.
Thank your for your time!