We had the XFINITY Advanced Gateway device installed yesterday, and all seems to be working fine. We also have xFi Advantage with Advanced Security and I noticed that access to a major cloud storage provider, wasabisys.com, is deemed a threat and is being blocked.
I can't get to files, run backups, access tax records, etc etc because it's being blocked. The only option is to unblock it for 1 hour at a time. That's not going to cut it.
How can this be unblocked?
Thanks for reaching out. I was able to pull up your account & take a look at the issue you described. I have sent you a private message with additional information. Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page. Thanks!
I'm using Advanced Security too. Noticed that my Fire TV and Alexa devices are being blocked from Amazon servers, not sure what my devices are "phoning home" about, but seems legit to me. Doesn't effect my service. Probably false positives.
As far as I know the service is provided to Comcast by CUJO AI.
Paraniod, thank you for reaching out! If the xFi Advanced Security detects a threat that you feel is not needed, you can ignore the threat through the xFi App. Here's more info: https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security.
Could you please send me the full url that you are trying to access within wasabisys.com