I've been seeing reports that this new modem is available, yet when I tried to order it, they sent me the same modem I have now. When I called back, none of the agents knew what I was talking about. Is it available, and if so, how can I order one?
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Hello prayos, the best way to get a specific piece of equipment is to go into a local Comcast service center and pick one up there. Just let them know you want the XB6 as (RobertWy) mentioned in the post above, and if there is one in stock they will be able to switch your current modem out at that time.