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slow internet, 3 months now 3 tech visits, still slow

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slow internet, 3 months now 3 tech visits, still slow

Seriously? Is this what I am paying for? (Sometimes I get up to 40-50 Mbps, but mostly around 10.) This is unacceptable.

Speed Results

Download Speed
2.7 Mbps
Upload Speed
1.9 Mbps
 
Latency
13 ms
 
Protocol
IPv4
 
Host
Secaucus, NJ