Community Forum

"Personalized" Devices keep showing back up as new devices...

New Poster

"Personalized" Devices keep showing back up as new devices...

Which means that pausing and other features are useless. I keep "personalizing" my devices in XFi, so I can easily control my children's access, but they keep just showing back up as new a dozen new devices with those irritating, non-helpful names like "52C7BE0F4673" (which, by the way bear no resemblance to the actual device names, or their MAC addresses) and, more importantly, completely making the parental control of pausing devices, useless. I've wasted hours on this nonsense.

 

For instance, my Roku TV is blocked, and my kids are watching TV, right now. Thanks.

 

Can I have the 6 hours I wasted on this back?

Tags (3)
Official Employee

Re: "Personalized" Devices keep showing back up as new devices...

 

Hello mapninja, it sounds like we may need to replace your modem with a new one to get your Xfi features to function properly. First I want to run some tests on your equipment to make sure everything is in spec on our end, please send me a private message with your full name, street address, and account number so that I can take a closer look.