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pods not working

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pods not working

Why is it that there are so many people having problems with these pods.  Do they even work when you can finally get them to work.  I was able to hook up my 4 pods very easy but less then a week later they were off and cannot get them back on.  Called support today on the phone for almost an hour and the answer I got was there is a problem in my area.   Tech support had no clue what was going on.  Very hard to understand her not sure what country she was in.  Very dissapointing that we spend all this money the product doesnt work and then no one can help you.