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Xfinity globe

internet problems

New Poster

internet problems

my device says is paused but when I try to unpause on the Xfinity app it says in not pause. 

 
 
Official Employee

Re: internet problems

Hi mirandakv, I noticed you have an open ticket that is currently sitting with the Advanced Repair team. I will let them continue with the troubleshooting and work on getting this resolved for you. 

Regular Visitor

Re: internet problems

I’m having internet and phone problems. Continuely. They can’t come up with answers. But seems constant recordings. That we are not doing. I did see twice computer camp on the modem. Seems someone else is in are tv.
Regular Visitor

Re: internet problems

My Internet is continually only 45 mbs on ethernet. They keep resetting it but it temporarily fixes things