I have been trying to get this replaced via a mail swap. I keep getting an older style without voice remote. I have had them send me 3 devices and still not got the same one as I already have. So I want to figure out what I have so I can get another one.
Hello bobby_beam. I can help get your DVR swapped (via self install kit) for the newer box with the voice remote. To get started, please send me a private message and include your full name, service address, and account number so I can access your account.