Community Forum

firmware update for xfi pods

Regular Visitor

firmware update for xfi pods

I have rebooted my gateway three times and it is still requesting a firmware update before setting up these xfi pods.  I see alot of folks getting this done by requesting it here.  I appreciate the help if someone is able to push one my way.

Regular Visitor

Re: firmware update for xfi pods

I swapped my modem at a local service center and during the few reboots to activate I did get the correct firmware to activate my xfi pods.  Just as An FYI for all the views and no responses to get an updated firmware pushed; I could have called and then made the request for this push to happen.  

Official Employee

Re: firmware update for xfi pods

Hello sross942. I can assist with opening an Advanced Repair ticket for you, so a member of our team can help with the firmware issue you are experiencing. Please send me a private message and include your full name and account primary phone number so I can assist you.