Community Forum

connection

Highlighted
New Poster

connection

I have a camera that will not work with both 2.4 and 5 Ghz only 2.4.  How can I make this work.

Highlighted
Diamond Problem Solver

Re: connection

Use the my account app to split your networks up and connect your camera

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
New Poster

Re: connection

From what I understand by using both it speeds up my devices so if I split them up all my devices will slow down
Highlighted
Diamond Problem Solver

Re: connection

No when they’re combined the modem chooses the best network to use. Try separating, get your camera working and combine the networks again and see what happens

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!