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asked to change username and password as a final step for new wifi router

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asked to change username and password as a final step for new wifi router

I was asked to change my username and password for a new wifi router sent to me by xfinity. I did the information was texted back to me and now I cannot log into the wifi on my ipad and smartphone.

Silver Problem Solver

Re: asked to change username and password as a final step for new wifi router


@sortiz20r wrote:

I was asked to change my username and password for a new wifi router sent to me by xfinity. I did the information was texted back to me and now I cannot log into the wifi on my ipad and smartphone.


You can see your wifi SSID and password with the xFi app.

https://www.xfinity.com/support/articles/view-change-wifi-password


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.