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admin tool user/pass and reset

New Poster

admin tool user/pass and reset

Can't get into the admin tool with the default "admin/password" or my xFinity user/password or my router user/password. I've tried to reset the router to factory default but still no luck. Can the router be reset from here online somehow?

Silver Problem Solver

Re: admin tool user/pass and reset


@hankakston wrote:

Can't get into the admin tool with the default "admin/password" or my xFinity user/password or my router user/password. I've tried to reset the router to factory default but still no luck. Can the router be reset from here online somehow?


A Comcast Employee might help.  Are you using this procedure?

https://www.xfinity.com/support/articles/troubleshooting-your-cable-modem


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: admin tool user/pass and reset

Hello hankakston. We appreciate you visiting and posting on our Forums. I can assist with getting your admin modem interface password and username reset. Please send me a private message and include your full name so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 
 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: admin tool user/pass and reset

Hi hankakston. Since I didn't get a response from you, this thread has been locked. Please don't hesitate to send a private message if you continue to need help with this, or create a new post if you need assistance with anything else. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!