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Xpods continue to go offline

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Xpods continue to go offline

My Xpods continue to go offline.  The first time they could not fix them and suggested I return and replace them. I did so and tried to install the new ones and they didnt work either. Finally, I recieved a call stating that somehow my account got mixed up with some one elses and that why they were not working. The account issue was fixed and everything worked for about three months.  This morning they are offline again, what could possibly be the issue now? Please Help