Jpalm85 -- Thanks for reaching out. Happy to take a look.
When I pull up your account, I don't see the Pods. Can you let me know if you're still experiencing this issue? I can investigate further, but would need you to provide the Serial Numbers of the Pods via a Private Message.
You can send a Private Message by clicking on my username "ComcastRachelH" & then on the blue "Send a Message" button from my profile. Thanks!