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Xfinity xfi app not working now

New Poster

Xfinity xfi app not working now

App was working fine...got a new device today and had called customer support to help setup gateway...new modem router is working great...now the xfi app is not registering a gateway and when trying to setup a new gateway through app its loads then sync call customer support...so frustrating...I have uninstalled app x2 and still the same response
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Official Employee

Re: Xfinity xfi app not working now

@Hartman911, I made a quick change on our end. Can you try accessing xFi again and let me know if you see experience an issue?

 

Thanks!


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New Poster

Re: Xfinity xfi app not working now

I just purchased my xfinity compatable ARRIS router and it kicked off my pods.. How do I connect.. thank you  ED

Official Employee

Re: Xfinity xfi app not working now

Hello eddie2086. Welcome to the Xfinity Forums and thank you for creating your first post. Our Xfinity xFi pods require the use of a leased compatible xFi Gateway. xFi pods will not work on a purchased gateway. 

 

Learn more about xFi pods here: https://www.xfinity.com/support/articles/xfi-pods-faqs


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Xfinity xfi app not working now

Same thing is happening to me! And customer service wasn’t able to help me! How was yours resolved??
Contributor

Re: Xfinity xfi app not working now

The xFi app (android) and the xFinity xFi web page gives me "settings currently not available".  The url displayed is "https://internet.xfinity.com/gateway-offline"  but the gateway is indeed online.  Even xFinity's device status page indicates it is online.

New Poster

Re: Xfinity xfi app not working now

I’m having the same problem.
Contributor

Re: Xfinity xfi app not working now

the xFi app and webpage are now working for me... 

Official Employee

Re: Xfinity xfi app not working now

ROTH8960 and Laci1806, are you still having these issues? Feel free to send me a PM with your first and last name so we can take a look at this further together. I may have to make some changes on my end. 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


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