I'm having a similar situation that other users have reported. The xfi app isn't working following my installation of a new gateway received from Comcast.
Does the new gateway appear in My Account?
Yes, including two previously used devices that are no longer needed.
What are the two devices? I had some old devices on my account and I called 1800comcast and they were able to remove them. Maybe they are what is causing your issue.
Delrayme, I have reached out via private message to troubleshoot this issue further.
Delrayme, the team has fixed this issue for you. Please try logging into xFi again and let us know if you run into any other issues.
I am having the same issue. Help!
I just took a look and it appears the issue may have resolved itself. Can you please try accessing xFi and let me know if you still experience an error?