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Xfi says my device is paused but it is connected in Xfi app?

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Xfi says my device is paused but it is connected in Xfi app?

So here I am attempting to play a browser game, out of nowhere it says this device is paused. I am somewhat befuddled when I go to Youtube or even Roblox it loads. My device is connected through an ethernet cable. I generally peruse, and when attempting to go to different destinations, it says the site took too long to even consider responding. Well, in any case, the website guided me to go to the xfinity.com/myxfi website to unpause my device, even though this device is connected. I've done all that it said from investigating like restarting my gateway, restarting my device and still a similar issue, I simply need to get it fixed however can't discover any solution.