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Xfi not showing connected devices

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New Poster

Xfi not showing connected devices

I know there were other threads on this, but I saw no resolution posted. We have devices connected to our Gateway, but they are not showing up on Xfi.
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Official Employee

Re: Xfi not showing connected devices

Hello @bradploof 

 

 I apologize that you are experiencing this issue. I'll be more than happy to assist you with this concern. So that I can fully understand the issue you're experiencing, I'd like to ask a few questions:

 

- Does the device in question appear when you look at your account on our website Xfinity.com/xfi?

- Did this issue just start recently?

- Is your Xfinity xFi App updated to the most current version?

 

Also, please follow the steps outlined in this link for troubleshooting a device to see if the device will successfully connect.

https://www.xfinity.com/support/articles/troubleshoot-xfi-connectivity

 

Thank you in advance. We look forward to hearing from you. 

 


I am an Official Comcast Employee.
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New Poster

Re: Xfi not showing connected devices

Im haveing the same trouble device are not showing up on my wifi app