Solved! Go to Solution.
Hi, garrettray6102 - I removed your old modem information from one of the backend system. Could you please try again? If you still get an error message, could you please provide a screenshot of the error message?
@garrettray6102 - Please send me your name and a phone number associated with your account in a private message. I have couple more troubleshooting steps to try before the further escalation. Thank you!