A couple of days ago i swapped my gateway for the new xb6 xfi gateway. Internet works fine but now my xfi app will not show any device data. Also my xfi pods have went offline and will not re pair to the new modem. Been talking to technical support for 3 days now and no one seems to know how to fix the problem.
If you are still experiencing this issue please reach out to be via Private Message. Thanks.
I’m having the same issue after upgrading to the xb6 my pods aren’t being located at all can’t add them via the xFi app
We are working on a solution for this, however if you have not been able to get this fixed, please send me a private message and I can help look into it. Thanks.
Asmelks -- We recently experienced a brief service interruption that impacted xFi Pods activation and connectivity for some customers. As soon as the issue was detected, our engineering teams worked to resolve the problem. We apologize for the inconvenience and are exploring improvements to better proactively message.
I pulled up your account & see the Pods online -- please Private Message me if you experience any other issues!