I have started tracking usage in my house because of overages the last 2 months which has never happened in all the years of having Comcast.
I have my devices paused yet in the middle of the night it shows VERY high usage...? No one can seem to explain this to me. I have changed my password and followed everything it says to do yet again in August over 90% of my data used. I have NO new devices and my habits have not changed. I am the only one in my house.
Watched my fire stick in the bedroom last night and it did not show any devices connected...?
I've sent this issue up to prod support. I'll reach out once I hear back from them.
NO...they keep telling me to use their xfi app to track things and NEVER answer the questions...if I had other choices in my area I would drop them in a heartbeat. Still shows HIGH usage in the middle of the night when ALL my devices are paused...😠😠😠junk...
I just wanted to give you an update that prod support is still looking into the issue with your gateway usage. I'll be in touch as soon as I see a resolution.
@Neverfold219 , could you please send me more information on your issue so that I can send it to prod support as well.
My data usage keeps going up even though Im not using it. I dont use netflix or youtube. I just browse the internet & online game a few hrs. In the past 4 days its showed I used 157gb of data which is impossibe. I cut off my modem last night at 1a.m. & it read 145gb used. When I turned it back on at 12p.m. it read 157gb used. How could it go up by 12gb when it wasnt even in use. I rarely go over 100gb a month so I know something is wrong. Im not trying to go over my limit which is why Im looking for help with this problem.
@Neverfold219 I've sent your issue to prod support as well. I'll be intouch as soon as I hear back from them
I've sent your issue to prod support for investigation. I'll be in touch as soon as I hear back from that team.
At this point I really don't care...it is showing 99% usage on one of my devices that was paused...all I am getting from your wonderful security assurance department is change you password...change your security question. Also run a virus scan...99% usage is from my extender because the Wi-Fi will NOT work in my bedroom...not quite sure how they think you can run a virus scan on a Wi-Fi extender.
I have had three new modems and changed the password each time...!!! I have been using my fire stick for 2 years and the extender for 15 months...pretty sure that isn't it...the kicker...I have another fire stick in my room that I watch EVERY night and there is NO activity showing on it at all...!!!
filing a complaint with the FCC, so tired of prices increasing, internet and cable issues every time I turn around and NOTHING is being done to fix the issues. 😠😠😠
No NOTHING...I have talked with their SECURITY department several times...they are NO help whatsoever...they have no idea what end is up. Keep telling me to do a virus scan...?!?! I have antivirus on all my devices...and of course the standard CHANGE YOUR PASSWORD...I have changed mine 3 times in the last 3 months...each time I get a new modem...which should not be that often...😠😠😠
I have received a couple significant discounts because of all the trouble...just received my bill...$238...!!! My plan is $69.99!!! Was told my payment is a month behind...! Last straw...filing a complaint with the FCC...😠😠😠
Same issue here. Went on vacation and came back had to reset the modem and router. Next 2 months way over one Terabyte usage when previous months hit 60%. Are you kidding me? Had the family go dark for a few days as xfinity showed 65% usage through 2 weeks. Crazy usage when I'm only checking email. Not optomistic by the comments here. Recommendations?