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Xfi App

New Poster

Xfi App

I have one of the device its not showing on the app (XFI) under the device (Its not showing since 2 days i might select option to forget device ). Eventhough its connected to Ethernet cabel. My question is how do I get to see that device back on the app? Please help me. Sometime I pause that device becz kids are watching inappropriate show on tv.., Device name is (SHAVA)
Official Employee

Re: Xfi App


wrote:
I have one of the device its not showing on the app (XFI) under the device (Its not showing since 2 days i might select option to forget device ). Eventhough its connected to Ethernet cabel. My question is how do I get to see that device back on the app? Please help me. Sometime I pause that device becz kids are watching inappropriate show on tv.., Device name is (SHAVA)

I can look into this for you. If it's possible, can you please send me a PM and provide the MAC address for the device that is missing in xFi?

New Poster

Re: Xfi App

Its not the Laptop, its device called “Shava.” I do not know what do you want me to do?
New Poster

Re: Xfi App

I do not know if you are looking for these information reagrding about device “Shava”
Ip# 10.0.0.236
Mask# 255.255.255.0
Gateway# 10.0.0.1
Dns# 75.75.75.75
New Poster

Re: Xfi App

MAC .... (might be this is what you are looking for)

 

Removed MAC address

Official Employee

Re: Xfi App

Ak15, thank you - this is exactly what I needed. I see it listed as an ethernet connected device on your network, however you mentioned it is not showing in xFi. 

Can you pleae try disconnecting the device from your network and then reconnecting it (unplugging and then replugging the ethernet cord)?

Once you have done this, please log into xFi and refresh the webpage/app to see if it is now showing in the devices list. 

If not, please let me know.

New Poster

Re: Xfi App

I did that alot of times but still did not show on the app? I really need this to work out. Pleasee fox that issue ASAP, sometime I pause that device because kids are watching in appropriate show...
New Poster

Re: Xfi App

Helloo: R u there to help me?
Official Employee

Re: Xfi App


wrote:
I did that alot of times but still did not show on the app? I really need this to work out. Pleasee fox that issue ASAP, sometime I pause that device because kids are watching in appropriate show...

I apologize for the delay. I have been working directly with the engineering team invesitgating this and we are working towards getting it corrected. The anticipated fix for this is between 24-48 hours. 

Official Employee

Re: Xfi App

Ak15, this is now fixed. You should see this device listed in the Devices list in xFi. 


New Poster

Re: Xfi App

Yes it did, finally. Thanks for your help