Re: Xfi App "pause" is not working - Xfinity Help and Support Forums

Myang42 · ‎12-20-2017

I've paused my son's gaming system countless amount of times, checked the IP address to this gaming console and computer many times and he's still able to use the internet. I've also had 2 different ticket created assumed fixed they say in regards to this situation. Is anyone dealing with this too or am I the only one?

shadango · ‎01-17-2018

Same here.....assumed it was working all this time and just realized it doesnt.

Tried my own laptop and cell as well.....doesnt work.

Restarted router, same.

Did you ever hear from comcast?

RobertWy · ‎01-17-2018

@shadango wrote:

Same here.....assumed it was working all this time and just realized it doesnt.

Tried my own laptop and cell as well.....doesnt work.

Restarted router, same.

Did you ever hear from comcast?

Would you be willing to try this?

https://forums.xfinity.com/t5/Xfinity-xFi/xFi-Parental-controls-not-working-Bedtime-amp-Pause-not/m-...

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I am just a customer, volunteering my time to help other customers here in the Forums.
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ComcastBrittany · ‎01-19-2018

Myang42, are you still experiencing issues with the pause feature in xFi? If so, please send me a Private Message with the MAC Address for the xBox you're are trying to pause and I can look into it.

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ComcastBrittany · ‎01-19-2018

shadango, if you are still experiencing issues with pause in xFi, please send me a Private Message with the MAC Address for a device you are trying to pause and I can help look into it.

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shadango · ‎01-19-2018

Yes, still having issues. Devices show as paused but are not. Will pm a device mac as instructed.

georges528 · ‎01-23-2018

I'm having this same issue. I have restarted the modem a few times. I can't pause any device on the network.

ComcastBrittany · ‎01-29-2018

georges528, please try pause again and if you are still experiencing issues with the feature in xFi, send me a Private Message verifying your service address & ZIP. If you can also provide a MAC Address for one of the devices you recently tried pausing, that will be helpful as well. Thanks.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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edhmtb · ‎05-15-2018

How about someone from comcast post an answer. That is what forums are for. Every related forum on this topic end in comcast asking someone to PM them.

So what is the solution??

RobertWy · ‎05-16-2018

@edhmtb wrote:

How about someone from comcast post an answer. That is what forums are for. Every related forum on this topic end in comcast asking someone to PM them.

So what is the solution??

Try a PM.

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!

Abass · ‎11-05-2018

Also having the same problem after the new update can’t seem to get the pausing feature to work

CCinVA · ‎01-09-2019

I want the answer too.