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XFinity xFi not blocking google or youtube

New Poster

XFinity xFi not blocking google or youtube

When I pause internet to a macbook pro, while all other sites are blocked, google related sites are not. I can go to google.com, run a search, click on videos and view youtube videos. I can login to gmail and chat on hangouts. Since these are the two main activities I am trying to block, this feature is kind of useless.....anyone else has success blocking google when interner is paused on a device?

Problem Solver

Re: XFinity xFi not blocking google or youtube

It blocks google and youtube on my iPhone 6s when I pause it and my Windows PC, and Linux CentOS 7 and Linux Mint 18.1. It has to do with https protocol. When you end up using http you get paused screen and with https you get a connection error. Did you try clearing history and cache?

New Poster

Re: XFinity xFi not blocking google or youtube

Same issue. Sometimes it pauses and sometimes it doesn't. Both when xFi app shows the device is paused.
New Poster

Re: XFinity xFi not blocking google or youtube

Same issue, any solutions yet? Mine is a windows laptop.
Official Employee

Re: XFinity xFi not blocking google or youtube


KS20 wrote:

When I pause internet to a macbook pro, while all other sites are blocked, google related sites are not. I can go to google.com, run a search, click on videos and view youtube videos. I can login to gmail and chat on hangouts. Since these are the two main activities I am trying to block, this feature is kind of useless.....anyone else has success blocking google when interner is paused on a device?


Apologies for the delayed response. I'm sorry to hear you are experiencing issues with the Pause feature in xFi. Pausing a device will block internet access when the device is connected to the home network. In progress activity (ex. online streaming) may not stop immediately.
Additionally, pausing devices does not block access to the xfinitywifi hotspots and/or cellular networks.


Can you verify that the device you are trying to pause is not defaulting to the "xfinitywifi" hotspot?

If it appears that your paused device is connected to your home network wifi and still accessing the internet, please let me know and I can escalate this issue to the proper team for resolution.

 

For information on the Pause feature: https://www.xfinity.com/support/internet/personalize-customize-hnetwork-xfi/

 

For information on the xfinitywifi hotspot: https://www.xfinity.com/support/internet/disable-xfinity-wifi-home-hotspot/

Official Employee

Re: XFinity xFi not blocking google or youtube


Unknown97030 wrote:
Same issue. Sometimes it pauses and sometimes it doesn't. Both when xFi app shows the device is paused.


Apologies for the delayed response. I'm sorry to hear you are experiencing issues with the Pause feature in xFi. Pausing a device will block internet access when the device is connected to the home network. In progress activity (ex. online streaming) may not stop immediately. 
Additionally, pausing devices does not block access to the xfinitywifi hotspots and/or cellular networks.


Can you verify that the device(s) you are trying to pause is not defaulting to the "xfinitywifi" hotspot and/or cellular network?

If it appears that your paused device is connected to your home network wifi and still accessing the internet, please let me know and I can escalate this issue to the proper team for resolution.

 

For information on the Pause feature: https://www.xfinity.com/support/internet/personalize-customize-hnetwork-xfi/

 

For information on the xfinitywifi hotspot: https://www.xfinity.com/support/internet/disable-xfinity-wifi-home-hotspot/

 

@Dunlapf473

New Poster

Re: XFinity xFi not blocking google or youtube

I can verify it is only hooked up to the home wifi network
New Poster

Re: XFinity xFi not blocking google or youtube

Any update on the google issue. I just found out that my kids Dell laptop has been allowing access to google even when I had them paused using the bedtime mode. Very frustrating because I trusted the XFi as a parental control tool.
Official Employee

Re: XFinity xFi not blocking google or youtube

Hi Boeing_driver, is Google the only website the device has access to while in Bedtime Mode or do they have full internet access?

New Poster

Re: XFinity xFi not blocking google or youtube

So far we found out that he can open google and use it as if the device was unrestricted. He can get pictures, videos, and anything else as long as google or YouTube is the portal address. Nothing else opens up. We tried all kind of web addresses and all showed the appropriate xFi blocking response.
Official Employee

Re: XFinity xFi not blocking google or youtube

Boeing_driver, can you make sure the web browsers being using for YouTube and Google are completely shut down, and then try testing this again? Pausing a device, or appying Bedtime Mode, may not immediately stop web browsing activities that are already in place (ex, an in progress video that has been fully loaded), but it should stop subsequent searches. 

 

If you can, please send me a private message with the MAC address for that PC. To locate this, you can select the Device in xFia and view Device Details. Thanks!

New Poster

Re: XFinity xFi not blocking google or youtube

I'm having the same issue.  xFi does not block youtube or google on multiple devices on my network, eventhough they are in sleep mode.  Is there a solution to this problem?

New Poster

Re: XFinity xFi not blocking google or youtube

Same problem on a Chromebook. If chrome remains open, can still play other YouTube videos (ie, not videos that had already been streaming) after the device is paused on xFi. Please help - I finally thought I’d found a solution to the tidal wave of technology I’m trying to overcome as a parent, so am hoping you can help.
New Poster

Re: XFinity xFi not blocking google or youtube

I can confirm this issue as well.

I spent 2 hrs with CHat Support and the Wireless Routers.

I set the Xfinity Router Parental Controls to block both https://www.youtube.com and http://www.youtube.com.

It does not block youtube.

 

In testiing it further, it does block www.cbs.com and www.espn.com, because the sites onluy speak from a HTTP protocol.  I noticed that google and youtube speak on a HTTPS protocol.  THe router DOES NOT block those sites with HTTPS protocol?

 

If you type in a search in your browser, it will search http://www.google.com, and it would block that.  But if you go directly to google, it replaces it with https://www.google.com, and as everyone has said here... the traffic goes through.

 

I have tested this on 2 computers with the same results, using different browsers.  The Wireless team logged into my router and confirmed it was setup properly and thought something had to be done within Xfintiy, not our configuration.  However, as I called Security Assurance Team, they are not aware of what they can do.

 

Does this help provide more information?

New Poster

Re: XFinity xFi not blocking google or youtube

I found this thread 2 months after the last post with no ultimate solution. Looks like Comcast has lost interest.
TB
New Poster

Re: XFinity xFi not blocking google or youtube

I have this same problem - I am trying to turn off wifi during the day to keep my kid offline when they aren't at school. If I stop the wifi and they reboot their computer (which is only on the home network) they have access to youtube and google but no other sites.  That allows them to cheat and be on the computer all day.  I really think this is a comcast problem.

Admin1

Re: XFinity xFi not blocking google or youtube

Hello All - Per ComcastBrittany's message, we would need anyone having this issue to please send us a PM with your account information and MAC address for the PC. Please do so and we will be able to look at this further. 

New Poster

Re: XFinity xFi not blocking google or youtube

I have the same problem. However, I noticed it only happens in Chrome browser on my Windows 10 laptop to YouTube and many Google’s services. It blocks other sites in Chrome. It blocks Google sites in Firefox and Edge. It blocks Google sites on the iPhone. There’s something special when Chrome access Google’s services. I also made sure I’m not connecting through xifinitywifi. 

New Poster

Re: XFinity xFi not blocking google or youtube

We have the same issue with both Chromebooks and Ipads - neither blocking the device with parental controls, nor blocking the sites will stop access to youtube.

 

Why is this not getting addressed? Surely this is one of the main things parents want from parental controls?

Expert

Re: XFinity xFi not blocking google or youtube


@bcinco wrote:

We have the same issue with both Chromebooks and Ipads - neither blocking the device with parental controls, nor blocking the sites will stop access to youtube.

 

Why is this not getting addressed? Surely this is one of the main things parents want from parental controls?


Did you read this?

https://forums.xfinity.com/t5/Xfinity-xFi/XFinity-xFi-not-blocking-google-or-youtube/m-p/3087658/hig...

New Poster

Re: XFinity xFi not blocking google or youtube

I have the same issue. The xFi app works great EXCEPT for google and YouTube - practically the only things my son cares about. Has there been a solution suggested for this yet?
New Poster

Re: XFinity xFi not blocking google or youtube

How do we private message? Do we direct this to an email account? Which one?