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XFi won’t pause WiFi on devices

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XFi won’t pause WiFi on devices

Thought this app would be amazing but it’s worthless. It shows the devices I select as being paused, but they aren’t.
I have seen tons of posts with the same problem. It’s ridicukous that someone at Comcast/Xfinity has FIXED this obviously ongoing and widespread issue.
Official Employee

Re: XFi won’t pause WiFi on devices

Hi Chill8279, 

 

Sorry for the experience you're having with the xFi app. I can take a deeper look into this for you. What type of device are you using to access the app?